Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do 30-day money back guarantee and easy returns, so you can try our products risk-free.
2. Product Questions
What size should I order?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How tall will I be?
Shoes add between 1.5" and 3" inches (3.8cm-7.6cm) in height.
Insoles add between 0.56 and 2" inches (1.5- 5cm). Check product pages for more info!
Does it look natural?
100%. We've engineered these to look exactly like your regular shoes. No chunky lifts, weird shapes or fatal giveaways.
Our height boost options meet the optimal range for a natural yet noticeable lift.
Shoes vs Insoles?
Height insoles take bronze-level, but shoes take gold.
Insoles are good for portability and switching into different shoes, but there's higher risk of getting caught and they're not as comfortable.
Stature shoes are comfortable, stylish and completley discreet. You can even take the shoes off at the front-door without needing to worry.
Will people notice?
Nope, that's our whole thing. The boost is integrated inside.
From the outside, they just look like fresh, premium shoes. Our Invisi-Boost Technology is the closest thing to magic.
Are they branded?
With 99% of designs, we don't even mention "Stature" on the outside of the shoe.
Nothing loud or noticable for you to worry about. We value your discretion and don't want to get in the way of your confidence.
Customer experience is more important than PR for us.
What happens when I take my shoes off?
You'll be your regular height, there's not really any way around that! Most of our customers plan ahead for intimate situations - it's all about confidence.
But taking your shoes off by the bed is never usually a problem! We're all the same size lying down anyway.
Are they comfortable?
Stature shoes are engineered for all-day wear, offering superior comfort and support through advanced design features.
After a few wears, you'll forget you're even wearing height boosters.
Can I wear them all day?
For sure! Designed for daily wear, whether you're at work, on dates, or just chilling.
We made Stature's to replace your everyday footwear rotation.
We have designs for every possible occasion, just the "elevated" version of normal alternatives.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above $150. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing sarah@stature-footwear.com.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
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